Daily shop operations that keep your storefront campaign-ready.
Listings, pricing, vouchers, campaign registration, chat and after-sales — the back-of-house work that decides whether traffic turns into a paid order.
- 7 days
- Chat coverage each week
- <1h
- Target first-response time
- Monthly
- Campaign calendar planning
Overview
Why this works.
Marketplace performance is mostly operational. Campaign deadlines, voucher stacking rules, listing health scores and response times all feed the algorithm long before creative does.
Our operations team works your shop back end every day, keeps you registered for the campaigns that matter, and closes the loop with customers so ratings and shop score stay healthy.
The effect compounds. A healthier shop score earns better placement, better placement brings cheaper traffic, and a clean operations record qualifies you for platform subsidies most sellers never claim.
What's included
The full scope of work.
Everything below is handled by our own team — no subcontracting, no hand-offs.
Listing management
Titles, keywords, images, variants, size charts and A+ content written for search inside each marketplace.
Campaign and voucher planning
Registration for platform mega-campaigns, plus shop vouchers, bundle deals and flash slots timed around them.
Pricing and promotion control
Price ladders that protect margin while still qualifying for platform subsidies.
Inventory and order coordination
Stock sync, low-stock alerts and order-status follow-through with your warehouse or fulfilment partner.
Customer service
Pre-sale chat, dispute handling, returns and review recovery within platform SLAs.
What you receive
Deliverables, in writing.
- Optimised listings with A+ content
- Rolling campaign and voucher calendar
- Daily chat and order monitoring
- Shop health and rating tracking
- Weekly operations summary
- Monthly performance review with actions
- Listing health audit with a fix list
- Post-campaign review after each mega-sale
Best fit
Who this is for.
- Shops losing sales to slow chat response or stock-outs
- Brands entering a new marketplace
- Teams without a dedicated marketplace operator
How it runs
From first call to steady rhythm.
You always know what is happening this week and what it produced last week.
- 01
Shop audit
We score every listing, check shop health penalties and list the quick wins before touching anything.
- 02
Clean-up and rebuild
Listings rewritten, media replaced and variants restructured so the catalogue is search-ready.
- 03
Daily operations
Chat, orders, stock and vouchers handled on a fixed daily routine.
- 04
Campaign cycle
Each platform campaign is planned, registered, stocked and reviewed as its own mini project.
Questions
E-commerce management, answered.
What brands usually ask before starting this service with us. Tap a question to read the answer.
Do you need admin access to our shop?
Yes — a staff-level account with the permissions we agree. We never ask for owner credentials.
Can you manage more than one marketplace?
Yes. Most clients run TikTok Shop plus Shopee, with Lazada added once volume justifies it.
Who handles shipping?
Your warehouse or 3PL ships. We coordinate, chase and keep customers informed.
How do you handle a bad review?
We respond within the platform window, resolve the issue with the customer where possible, and follow the platform's recovery process so one review does not drag the shop score.
Do you also run our ads?
Ads are a separate service, but the two teams work side by side — shop operations keep listings and stock ready for whatever traffic the campaigns send.
Keep exploring
Other things we run.
Most brands start with one line and add the next once the numbers make sense.
Ready to start with e-commerce management?
Send us your shop link and your goals for the quarter. We'll reply within two working days with a plan and a suggested start date.